Quality Assurance

Our Statement
This Quality Assurance policy outlines our belief and commitment to ensure that
ongoing quality improvement is an integral part of our organisation:
– We will aim for continuous improvement in the quality of all aspects of our work as
part of our determination to help learners achieve the highest possible standards
– The purpose of the Quality Assurance policy is to ensure such continuous
improvement through a process of self-evaluation and action planning
– The Quality Assurance Policy and associated procedures will involve all
employees and collaborative partners. The management of the process will be
through the existing organisational structure. Managers will initiate procedures,
collate and agree on self-assessment reports and action plans
– The quality assurance procedures will be founded in a process of regular self-
evaluation, in addition to teacher and client feedback
– Wherever appropriate, the procedures will promote the identification of quality
standards and performance indicators against which performance can be measured,
evaluated and improved, for example OFSTED
Responsibility for Implementation
– All staff (managers, teachers) are responsible for the implementation of the Quality
Assurance policy
– It is the Executive Director’s responsibility to ensure there is an annual review of
the policy
– It is the responsibility of all to engage positively in that review and ensure
Focus on Quality Assurance

– To encourage continuous improvement in the quality of all teaching and learning
programmes, thereby making learning an enjoyable activity and through this,
increasing learner retention and the achievement of individual learning aims
– To ensure rigorous, standardised and consistent assessment procedures
-To monitor and evaluate the procedure for advising, teaching and  monitor the
progress of learners throughout their time
– To ensure that course materials, including the intended learning outcomes, are
regularly reviewed, updated and improved using feedback from students and
teachers as appropriate, as well as being sourced from professional and reputable
EFL publishers
– To verify that all teachers are EFL trained and ensure that they are native English
– To monitor and evaluate performance and developmental needs of the teachers
through regular internal observations
– To monitor and evaluate the effectiveness of the training and development against
the students’ requirements and the School’s strategic goals
– All learners at Induction will be made aware of the quality standards 
– All learner feedback will be analysed and acted upon
– All learners files will be continuously and rigorously assessed for quality
– The process of quality control requires all staff to meet on a regular basis to review
their work, set standards and monitor learner perceptions and achievements.
– Quality control will be carried out against agreed criteria which will incorporate
performance indicators
– The review will be supported by analysis of learners, teachers and partners views
and perception, gathered via questionnaires, and review meetings
The outcome of these processes will provide information:
 To inform the process of Career Wise English self-
assessment and development planning
 To action plan for improvement
 To highlight issues that need consideration

Feedback on actions resulting from this quality review process will be communicated
to all staff via regular team and/or individual meetings.