Privacy Policy

Who we are

Our website address is: https://careerwiseenglish.com.au.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

PRIVACY POLICY

In accordance with the Data Protection Act 1998 we will only use the information that we collect about you lawfully. We collect information about you to be able to process your order efficiently and deliver the service to you.

Client’s Personal Data collection requirements

The Company needs to know the Client’s basic Personal Data in order to provide them with services in line with the Company’s Terms and Conditions. The Company only collects data at the point of booking live online language classes, accepting Clients’ registration for the Newsletter or English placement test submission, when it’s deemed as ‘necessary’ which is not a requirement to view Company’s website.

Only data essential for the above mentioned purposes is obtained, and Clients are made fully aware of the purposes of collecting such data. Clients always have the option to request for their Personal Data to be removed from our files by emailing our Data Protection Officer at contact@careerwiseenglish.com.au

The data that Company need to collect for processing Demo Lesson Booking Form includes and is limited to Full Name, Country/City, Email Address, Date of Birth, Phone Number, Level of English, and availability for the Demo lesson and a future course.

The Company may also collect data essential for the purposes of ensuring secure payment facilities via Paypal, but only when the Client has confirmed a number of lessons and timetable required. This data is limited to Paypal email address. Paypal email address is only used by the Company’s management for the purposes of invoicing the Client, and is safely stored on a hard drive and not available to third parties. No Client’s data is collected by the Company if the payment is being facilitated via a secure SagePay online payment system.

By submitting their Email and Name to the Placement Test results and by submitting a Demo Lesson Booking form, Clients automatically enrol for a Newsletter – but can opt out any any time. However, any Personal Data Collected for the purposes of signing up to our newsletter prior to 25 May 2018 will not be used unless the client has opted in.

No information is collected from a Client that the Company may recognise as being a ‘vulnerable person’ without assessing what their level of understanding may be. Should the Company recognise that the Client may be a ‘vulnerable person’, the Company will take steps to ensure that there is an understanding of the purpose for collecting specific Personal Data and that no unnecessary information is shared.

Any information  collected directly from any individual under the age of 18, and all data collected in regards to such an individual will be done with a parent/guardian consent. Data concerning the  individual and his/her parents is then stored securely on the Client’s user profile on the online platform’s secure server, on Company’s hard drives and on a secure email server.

Data regarding Company’s teachers and directors is collected for the purposes of recruitment and .includes candidates’ CVs, their name, contact details, qualifications, work experience and skills relevant to the job. Following recruitment, the only other Personal Data collected from the successful candidates are their bank details which are used for the purpose of paying teachers for the lessons they have delivered. This data can be stored on Company’s hard drives and on a secure email server.

The Company will monitor and video/audio record the lessons for training and monitoring purposes. If Clients don’t wish for a recording to take place, they should inform the Company immediately by emailing to contact@careerwiseenglish.com.au

The Company does not engage in third-party advertising.

How the Company keeps the information safe

The Company is committed to ensuring that the Clients’ information is secure. In order to prevent unauthorised access or disclosure, the Company has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information the Company collects online.

Where the Company keeps the information

The Booking form containing Client’s Personal Data information is received electronically directly to a secure email server and stored on the Company’s secure hard drive.

Client’s Personal Data is shared between the Company and the Company’s teachers and the management team via a secure email service and all staff has adequate training and awareness of the procedures in order to keep Personal Data secure.

None of the information regarding Personal Data is shared with third parties, without the Client’s prior consent in writing.

Clients’ Personal Data, such as full name, email address,location, availability, level of English, Progress Reports, Lesson Reports and placement test results can be  stored on the Clients’ user profile on the online platform’s  secure server, on Company’s hard drives and on a secure email server.

Data regarding the Company’s teachers and directors is stored securely  on their user profile on the secure server of the online platform, on the Company’s hard drives and secure email server.

How long the Company keeps the information

The Company is  required under UK tax law to keep the Client’s basic Personal Data (Client’s name, email address, and details regarding English level and progression) as well as Information regarding teachers (name, address, email address, phone number, previous employment history and education) for a minimum of 6 years after which time it will be destroyed. Client information the Company uses after 25 May 2018 for marketing purposes will be kept until the Client notifies us that they no longer wish to receive this information and opts out of receiving Newsletters, or emails contact@careerwiseenglish.com.au

What  the Company would also like to do with the information

The Company requires Clients’ personal information to understand the Client needs and provide Clients with a better service, and in particular for the following reasons:

  • Internal record keeping
  • The Company may use the information to improve their products and services
  • The Company may periodically send promotional emails about new products, special offers or other information which the Company thinks Clients may find interesting using the email address which Clients have provided
  • From time to time, the Company may also use Clients’ information to contact them for market research purposes. The Company may only contact them by email
  • The Company may use the information to customise the website according to Clients’ interests

If the Client is not happy with the Clients’ information being used for any of the above, they should contact our Data Protection Officer at contact@careerwiseenglish.com.au

How the Company uses cookies:

A cookie is a small file which asks permission to be placed on the Client’s computer’s hard drive. Once a Client agrees, the file is added and the cookie helps analyse website traffic or lets Clients know when they visit a particular site. Cookies allow Company’s applications to respond to a Client as an individual. The Company application can tailor its operations to the Client’s needs, likes, and dislikes by gathering and remembering information about Clients’ preferences.

The Company uses traffic log cookies to identify which pages are being used. This helps analyse data about Company’s page traffic and improve Company’s website in order to tailor it to customer needs. The Company only uses this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help the Company provide Clients with a better website, by monitoring which pages Clients find useful. A cookie in no way gives the Company access to Clients’ computer or any information about them, other than the data they choose to share.

Clients can choose to accept or decline cookies. Most website browsers automatically accept cookies, but Clients can usually modify their browser setting to decline cookies if they prefer. This may prevent them from taking full advantage of the website.

The Company uses Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s Privacy Policy is available at https://www.google.com/privacypolicy.html

Links to other websites

The Company’s website may contain links to enable Clients to visit other websites of interest easily. However, once a Client has used these links to leave the Company’s website, they should note that the Company doesn’t have any control over that other website. Therefore, the Company cannot be responsible for the protection and privacy of any information which Clients provide whilst visiting such sites and such sites are not governed by this privacy statement. Clients should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Client personal information

Clients may choose to restrict the collection or use of their personal information in the following way:

If they have previously agreed to the Company using their personal information for direct marketing purposes, they may change their mind at any time by emailing our Data Protection Officer at contact@careerwiseenglish.com.au

The Company will not sell, distribute or lease Clients’ personal information to third parties unless it has Clients’ written permission or is required by law to do so.

Client’s rights

If at any point the Client believes the information the Company processes on the Client is incorrect, the Client  may request to see this information and even have it corrected or deleted by contacting our Data Protection Officer at contact@careerwiseenglish.com.au

If the Client wishes to raise a complaint on how the Company has handled Client’s Personal Data, the Client can contact our Data Protection Officer at contact@careerwiseenglish.com.au who will investigate the matter.

If the Client is not satisfied with our response or believe the Company to be processing the Client’s Personal Data not in accordance with the law the Client can complain to the Information Commissioner’s Office (ICO).

Our clients can contact our Company’s Data Protection Officer at contact@careerwiseenglish.com.au

What happens when the Client agrees to Company’s Terms and Conditions

By agreeing to Company’s Terms and Conditions, Clients are giving their consent to be contacted by email or phone regarding services they’ve signed up for, and also other products that the Company think may be of interest to the Client.

Clients can always opt-out, and ask to have their contact details removed from Company’s database, by writing to contact@careerwiseenglish.com.au

Changes to this Privacy Policy

The Company has the discretion to update this Privacy Policy at any time. The Company encourages Clients to frequently check Privacy Policy for any changes to stay informed about how the Company are helping to protect the personal information they collects. The Client acknowledges and agrees that it is the Client’s responsibility to review this Privacy Policy periodically and become aware of modifications.

QUALITY ASSURANCE POLICY

Our Statement

This Quality Assurance policy outlines our belief and commitment to ensure that ongoing quality improvement is an integral part of our organisation:

– We will aim for continuous improvement in the quality of all aspects of our work as part of our determination to help learners achieve the highest possible standards

– The purpose of the Quality Assurance policy is to ensure such continuous improvement through a process of self-evaluation and action planning

– The Quality Assurance Policy and associated procedures will involve all employees and collaborative partners. The management of the process will be through the existing organisational structure. Managers will initiate procedures, collate and agree on self-assessment reports and action plans

– The quality assurance procedures will be founded in a process of regular self-evaluation, in addition to teacher and client feedback

– Wherever appropriate, the procedures will promote the identification of quality standards and performance indicators against which performance can be measured, evaluated and improved, for example OFSTED

Responsibility for Implementation

– All staff (managers, teachers) are responsible for the implementation of the Quality Assurance policy

– It is the Executive Director’s responsibility to ensure there is an annual review of the policy

– It is the responsibility of all to engage positively in that review and ensure implementation

Focus on Quality Assurance

COURSE DESIGN

– To encourage continuous improvement in the quality of all teaching and learning programmes, thereby making learning an enjoyable activity and through this, increasing learner retention and the achievement of individual learning aims

– To ensure rigorous, standardised and consistent assessment procedures

-To monitor and evaluate the procedure for advising, teaching and  monitor the progress of learners throughout their time

– To ensure that course materials, including the intended learning outcomes, are regularly reviewed, updated and improved using feedback from students and teachers as appropriate, as well as being sourced from professional and reputable EFL publishers

TEACHERS

– To verify that all teachers are EFL trained and ensure that they are native English speakers

– To monitor and evaluate performance and developmental needs of the teachers through regular internal observations

– To monitor and evaluate the effectiveness of the training and development against the students’ requirements and the School’s strategic goals

LEARNERS

– All learners at Induction will be made aware of the quality standards 

– All learner feedback will be analysed and acted upon

– All learners files will be continuously and rigorously assessed for quality

PROCEDURE

– The process of quality control requires all staff to meet on a regular basis to review their work, set standards and monitor learner perceptions and achievements.

– Quality control will be carried out against agreed criteria which will incorporate performance indicators

– The review will be supported by analysis of learners, teachers and partners views and perception, gathered via questionnaires, and review meetings

The outcome of these processes will provide information:

  • To inform the process of Career Wise English self-assessment and development planning
  • To action plan for improvement
  • To highlight issues that need consideration

Feedback on actions resulting from this quality review process will be communicated to all staff via regular team and/or individual meetings.